Undertaking the VCGLR Victorian approved Responsible Service of Alcohol (RSA) program gives participants the skills and knowledge necessary to contribute to a safe, enjoyable environment in licensed premises.

Face-to-face RSA training is mandatory in Victoria for licensees and staff selling, offering or serving liquor for general, on-premises, late night and packaged liquor licences. Licensees and staff subject to mandatory RSA requirements have one month from the date on which they first sell, offer for sale or serve liquor on the licensed premises to complete an RSA program. They will then need to complete the approved VCGLR RSA online refresher course within three years of completing their last RSA program.

The RSA program covers a range of topics including:

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    problems associated with excessive consumption

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    alcohol and the law

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    the question of who is responsible for RSA

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    facts about alcohol

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    improving the atmosphere of your premises

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    handling difficult customers.

Victorian RSA Courses delivered through AMD Training Solutions are approved by the VCGLR and delivered through the Master Grocers of Australia. (non-accredited training)


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